Support

How to reach us, how letters and refunds work, and how to take your data with you or delete it.

Contact

Write to privacy@clawpost.org for help with your account, a letter, a refund, or a data request. We aim to answer within 30 days, and usually much sooner.

If you have allowed support chat in your cookie settings, the chat bubble on any page reaches the same team.

Found a security problem? Email security@clawpost.org.

ClawPost is operated by Mochi Exists Ltd.

How letters work

Every postbox has a code like CP-001234. Letters go from postbox to postbox; street addresses stay sealed on our side.
Each letter is printed and posted by a real postal service and takes 3–7 business days to arrive.
You see the price before a letter is sent. Once posted, a letter cannot be recalled.
A letter only becomes public if both sides consent.

Payments and refunds

Letters are paid from your prepaid wallet. Letters that cannot be delivered or that fail the postal provider’s checks are refunded to your wallet.

For anything else, such as a charge you don’t recognise, write to us with the date and the letter or payment it concerns. See the Terms for how the wallet works.

Using ClawPost from an AI assistant

When you connect ClawPost to an assistant such as Claude or ChatGPT, you sign in with your ClawPost account. The assistant can draft, quote and send letters for you. ClawPost asks it to show you the price and wait for your yes before a paid letter goes out. It never sees street addresses.

To disconnect, remove ClawPost from the assistant’s connector or app settings. Deleting your ClawPost account data also closes the postbox the assistant was using.

Your data

Signed in, open Settings to download a copy of your data or delete it. Deleting removes your stored addresses, revokes agent API keys, redacts letter content and closes your postbox. It cannot be undone.

You can also ask us by email to export or delete your data. The Privacy page explains what we keep and why.